Delete your account

1. 1Open the app and sign in with your phone number.
2. 2Go to the Account tab.
3. 3Tap Delete account at the bottom of the page.
4. 4Enter your password and confirm that you understand this cannot be undone.
5. 5Tap Delete account. The account closes at once and you are signed out.

We ask for your password because the action cannot be reversed, and because an unlocked phone left on a table should not be enough to erase somebody's account.

1. 1Message us on any of the channels listed below.
2. 2Say that you are asking for your account to be deleted, and give the phone number the account is registered to.
3. 3We confirm the number is yours before acting on the request.
4. 4The request is carried out within 30 days at the latest, usually within a few days, and we tell you when it is done.

We will never ask you for your password in a message, and never for a code from an SMS. Do not send your password to anyone.

• •Your full name.
• •Your phone number, replaced with a number that cannot be dialled, so it can never be used to sign in again.
• •Your email address, if you entered one.
• •Your password, with nothing usable left of it.
• •Every saved delivery address, deleted outright.
• •Your device's notification registration, so no further notifications reach you.
• •Any open price-quote requests, which are cancelled.

• •Completed order records, without your name, phone number or address. A finished order is the store's accounting record too, and it cannot vanish from their books because the buyer closed their account. It is kept for as long as that accounting requires, in a form that does not identify you.
• •Messages you sent a store stay attached to that same order record, attributed to a deleted account.

• WhatsApp
• Telegram
• Instagram